Responsibilities: •Oversee the delivery of high-quality customer service and support •Manage a team of service representatives and technicians •Develop and implement service procedures and standards •Handle customer inquiries and complaints in a professional and timely manner •Monitor service performance metrics and identify areas for improvement •Collaborate with other departments to ensure seamless service delivery •Train and onboard new service team members Requirements: •Bachelor's degree in business administration or related field •Proven experience in a customer service or support role •Strong leadership and communication skills •Ability to prioritize and manage multiple tasks effectively •Proficiency in using customer service software and tools •Knowledge of service management principles and best practices Preferred skills: •Certification in service management (e.g., ITIL) •Experience with implementing service improvement initiatives •Familiarity with CRM systems and ticketing platforms •Understanding of customer satisfaction measurement techniques •Ability to analyze service data and generate actionable insights,

Responsibilities: •Oversee the delivery of high-quality customer service and support •Manage a team of service representatives and technicians •Develop and implement service procedures and standards •Handle customer inquiries and complaints in a professional and timely manner •Monitor service performance metrics and identify areas for improvement •Collaborate with other departments to ensure seamless service delivery •Train and onboard new service team members Requirements: •Bachelor's degree in business administration or related field •Proven experience in a customer service or support role •Strong leadership and communication skills •Ability to prioritize and manage multiple tasks effectively •Proficiency in using customer service software and tools •Knowledge of service management principles and best practices Preferred skills: •Certification in service management (e.g., ITIL) •Experience with implementing service improvement initiatives •Familiarity with CRM systems and ticketing platforms •Understanding of customer satisfaction measurement techniques •Ability to analyze service data and generate actionable insights,